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About Us

Welcome to Public Complaint Management System (SISPAA) Ministry of Rural and Regional Development (KKDW). SISPAA KKDW is an online platform for managing complaints, enquiries and suggestions from the public on the services of the Ministry of Rural and Regional Development (KKDW) and all Agencies/ Departments under KKDW namely Majlis Amanah Rakyat (MARA), Jabatan Kemajuan Masyarakat (KEMAS), Institute for Rural Advancement (INFRA), South Kelantan Development Authority (KESEDAR), the Kedah Regional Development Authority (KEDA), Southeast Johor Development Authority (KEJORA) and the Penang Regional Development Authority (PERDA), Department of Orang Asli Development (JAKOA), Rubber Industry Smallholders Development Authority (RISDA) and FELCRA Berhad.


The scope of complaints includes:

  • Rural Basic Infrastructure Facility
  • Rural Home Intensive programme
  • Rural Business Financing
  • Skill, Entrepreneurship or Rural Leadership Management Courses organized by the Ministry
  • KEMAS Tabika/ Taska Services


Please make sure all details are filled up correctly and completely before submitting your complaint.

Feedback or Acknowledgments to your complaints will be responded within 15 working days.

Thank you for accessing this system. Your comments and complaints are highly appreciated in order to enhance the quality of KKDW services.

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